All Purpose Cleaner

Return & Refund Policy

Effective Date: June 14, 2026

At 1st Class Mobile Automotive Detailing, customer satisfaction is important to us. We stand behind the quality of our automotive detailing products and strive to ensure every customer receives products that meet our standards.

Returns

We accept returns of unused and unopened products within 30 days of delivery.

To be eligible for a return:

• Product must be unused and in its original condition.

• Product must be in its original packaging with all labels intact.

• Proof of purchase or order number is required.

• Return requests must be submitted within 30 days of the delivery date.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used chemical products.

• Products damaged due to misuse, improper storage, or neglect.

• Clearance, closeout, or final sale items.

• Gift cards.

• Custom or special-order products.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive:

• A damaged product,

• A defective product, or

• An incorrect item,

contact us within 48 hours of delivery with photos of the product and packaging. We will review the claim and, if approved, provide a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved:

• Refunds will be issued to the original payment method.

• Processing times may vary depending on your financial institution.

• Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrectly shipped item.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled prior to shipment for a full refund.

Once an order has shipped, it falls under the standard return policy outlined above.

Satisfaction Guarantee

If you experience an issue with one of our products, please contact us before initiating a return. Our team is often able to provide application guidance, troubleshooting assistance, or product recommendations to help resolve the issue.

Contact Us

For return requests, refund inquiries, or product support, please contact:

1st Class Mobile Automotive Detailing LLC
https://www.1stclassmad.com
Email: ProductSupport@1stclassmad.com

Note: Due to the nature of automotive detailing chemicals and professional-use products, opened or partially used products cannot be returned unless they are determined to be defective.

Shipping Policy

Effective Date: June 14, 2026

Thank you for shopping with 1st Class Mobile Automotive Detailing LLC. We are committed to processing and shipping your order as quickly and accurately as possible.

Order Processing

• Orders are typically processed within 1–3 business days.

• Orders are processed Monday through Friday, excluding holidays.

• Orders placed on weekends or holidays will begin processing on the next business day.

• During product launches, promotions, holidays, or periods of high demand, processing times may be extended.

Shipping Methods

We ship through reputable carriers, including:

• USPS

• UPS

• FedEx

Available shipping options and rates will be displayed at checkout.

Shipping Rates

Shipping costs are calculated based on:

• Package weight

• Package dimensions

• Destination

• Selected shipping method

Shipping charges are calculated and displayed before completing your purchase.

Delivery Estimates

Estimated delivery times begin after order processing is completed.

Typical delivery estimates:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days

Delivery times are estimates only and are not guaranteed.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information, allowing you to monitor your shipment's progress.

Shipping Restrictions

At this time, we ship within the United States only.

Certain products may be subject to shipping restrictions due to carrier regulations regarding automotive chemicals and related products.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• We are not responsible for delays or lost shipments.

• Additional shipping charges may apply if an order must be reshipped.

• Address changes may not be possible once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery responsibility rests with the carrier.

While we will assist customers in filing claims and locating packages, we are not responsible for:

• Carrier delays

• Lost packages marked as delivered

• Theft occurring after delivery

Customers are encouraged to use secure delivery locations whenever possible.

Damaged Shipments

If your order arrives damaged:

• Retain all packaging materials.

• Take photos of the damaged product and shipping box.

• Contact us within 48 hours of delivery.

We will review the claim and work toward a replacement or appropriate resolution.

Order Cancellations

Orders may be canceled for a full refund prior to shipment.

Once an order has shipped, it cannot be canceled and will be subject to our Return & Refund Policy.

Contact Information

For shipping questions or order support, please contact:

1st Class Mobile Automotive Detailing 
https://www.1stclassmad.com
Email: ProductSupport@1stclassmad.com

Important: Shipping times are estimates and may be affected by weather events, carrier disruptions, holidays, or other circumstances beyond our control. We appreciate your patience and understanding.